_Indy’s airport rates high with Travel + Leisure Magazine Readers_
INDIANAPOLIS (July 19, 2017) – Readers of Travel + Leisure Magazine rank
the Indianapolis International Airport (IND) second to one among
domestic airports in the United States.
In Travel + Leisure Magazine’s annual World’s Best Awards for 2017, the
Indy airport took the second-place spot among the U.S. top 10 airports
for another consecutive year.
Travelers were asked to rate airports across the world on a variety of
services including access, check-in, security, restaurants, bars,
shopping and design.
“When travelers are happy, we’re happy,” said Mario Rodriguez, executive
director of the Indianapolis Airport Authority. “Customer feedback is
our most important metric, and awards like this affirm what we’re doing
right and give us some good insights how to keep growing that customer
satisfaction.”
Travelers rated airports on levels of access and security, two areas of
criteria the Indy airport prioritizes. Passengers can use the shortest
security-screening line and still access their airline gate in the
designated concourse. The concourses also were designed to be wide open,
allowing passengers room to move about freely when traveling to and from
gates, shops and restaurants.
In addition, the airport added more than 300 charging stations in 2016
throughout the airport for travelers’ convenience, and installed two
children’s play areas and water bottle filling stations for added
passenger amenities.
Reader input was collected via an online survey at
HTTP://TLWORLDSBEST.COM [1] from Nov. 7, 2016 to March 6, 2017.
Respondents were asked to share their travel experiences by rating
airlines, airports, car-rental agencies, cities, cruise ships,
destination spas, hotels, hotel brands, islands, tour operators, and
safari outfitters on a number of characteristics. Ratings were based on
a scale of excellent, above average, average, below average, or poor. A
minimum number of responses was necessary to be eligible in the World’s
Best Awards rankings.
“Safest, cleanest, and most beautiful airport in the country,” one
reader said of Indianapolis. “Has wonderful shopping and local
restaurants that cater to everyone, but provide the traveling public
with a little taste of Indy!”
For a full listing of the best domestic airports and other travel
industry winners, visit TRAVELANDLEISURE.COM [2] or pick-up a copy of
the August 2017 issue of the Travel + Leisure Magazine.
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About the Indianapolis Airport Authority
The Indianapolis Airport Authority owns and operates Indiana’s largest
airport system. In addition to the Indianapolis International Airport,
its facilities include the Downtown Heliport, Eagle Creek Airpark,
Hendricks County Airport, Indianapolis Regional Airport and Metropolitan
Airport. IND has received numerous prestigious awards recognizing it as
a leader within its class, including best airport in North America in
2010, 2012, 2013, 2014, 2015 and 2016 in Airports Council
International’s annual Airport Service Quality awards. It has also been
inducted into the ACI Director General’s Roll of Excellence, one of the
few U.S. airports to be included in this elite group of worldwide
airports. Condé Nast Traveler readers named IND the best airport in
America in 2014, 2015 and 2016. IND is the first airport in the U.S. to
win LEED® certification for an entire terminal campus. LEED is a green-
building award for Leadership in Energy and Environmental Design. IND
has won additional recognition for excellent customer service,
concessions programs, and art and architecture.
IND generates an annual economic impact in Central Indiana of more than
$5.4 billion without relying on state or local taxes to fund its
operations. About 10,000 people work at the airport each day. IND serves
more than 8.5 million business and leisure travelers each year and
averages 143 daily flights, seasonally and year-round, to 47 nonstop
destinations. Home of the world’s second-largest FedEx Express operation
and the nation’s eighth- largest cargo facility, IND is committed to
becoming the airport system of choice for both passenger and cargo
service. For more information, visit IND’s Facebook page at Indianapolis
International Airport [3] and Twitter page at @INDairport [4].
